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DISCLAIMER
By visiting and using this website you agree as follows:
Lesley Bourke Real Estate Pty. Ltd its directors, partners, employees, and related entities responsible for maintaining this website believe that the information contained on this website is correct. However, no representation or warranties of any nature whatsoever are given, intended, or implied, and you should rely on your own inquiries as to the accuracy of any information or material displayed on this website. This includes all information but is not limited to general property descriptions, price, floor area, and address. This is information is provided to Lesley Bourke Real Estate Pty. Ltd as a benefit to you by third parties.
Please note that information provided on this website is general information only, is subject to change without notice, and should not be relied upon as a substitute for legal, financial, real estate, or other expert advice. Lesley Bourke Real Estate Pty. Ltd disclaims all liability and responsibility, including for negligence, injury, or for any direct or indirect loss or damage suffered by any person arising out of the use of this website or any information or material available from it.
Prices displayed on Lesley Bourke Real Estate Pty. Ltd website are current at the time of issue but may change at any time subject to availability.
Lesley Bourke Real Estate Pty. Ltd its directors, partners, employees, and related entities responsible for maintaining this website believe that the information contained on this website is correct. However, no representation or warranties of any nature whatsoever are given, intended, or implied, and you should rely on your own inquiries as to the accuracy of any information or material displayed on this website. This includes all information but is not limited to general property descriptions, price, floor area, and address. This is information is provided to Lesley Bourke Real Estate Pty. Ltd as a benefit to you by third parties.
Please note that information provided on this website is general information only, is subject to change without notice, and should not be relied upon as a substitute for legal, financial, real estate, or other expert advice. Lesley Bourke Real Estate Pty. Ltd disclaims all liability and responsibility, including for negligence, injury, or for any direct or indirect loss or damage suffered by any person arising out of the use of this website or any information or material available from it.
Prices displayed on Lesley Bourke Real Estate Pty. Ltd website are current at the time of issue but may change at any time subject to availability.
COPYRIGHT
All material available or accessible from this website is copyright material owned by Lesley Bourke Real Estate Pty. Ltd. Apart from fair dealing permitted by the Copyright Act 1968, visitors to the site are permitted to download and display any of the website material for private purposes only.
For intended use of any copyrighted material beyond private or research uses, no part of this website may be used, produced, or copied by any means or in any form without the prior permission of Lesley Bourke Real Estate Pty. Ltd.
For intended use of any copyrighted material beyond private or research uses, no part of this website may be used, produced, or copied by any means or in any form without the prior permission of Lesley Bourke Real Estate Pty. Ltd.
HOW TO MAKE A COMPLAINT
Lesley Bourke Real Estate Pty. Ltd aims to make it easy for you to bring any problems or complaints to our attention.
You should first raise your issue with the agent, representative, or property manager who is handling your business.
If you are not satisfied with the outcome, you can make a complaint to us by:
You should first raise your issue with the agent, representative, or property manager who is handling your business.
If you are not satisfied with the outcome, you can make a complaint to us by:
- Phone: 0437391424 and ask to speak to Lesley Bourke
- Email: lesley@lesleybourke.com.au
How we will handle your complaint
We will treat the process, and all the details of your complaint, in strict confidence. If we need to discuss any issues arising from your complaint with someone outside of the agency, we will obtain your consent first.
We will always try to give you a fair opportunity to explain your case. You should make your initial complaint as clear as possible. Please provide as much detail as possible about your complaint, including the outcome you would like in order to resolve the matter.
We may want to meet you in person to discuss your concerns and try to find a satisfactory solution.
We will always try to give you a fair opportunity to explain your case. You should make your initial complaint as clear as possible. Please provide as much detail as possible about your complaint, including the outcome you would like in order to resolve the matter.
We may want to meet you in person to discuss your concerns and try to find a satisfactory solution.
How long will it take?
We will try to resolve your complaint as soon as possible. However, how long this takes will depend on the nature and complexity of the issues you have raised.
We will send you an acknowledgment of receipt of the complaint within five business days. We will give you an estimate of how long it may take us to deal with the matter and we will try to finalize the matter within 14 business days.
We will send you an acknowledgment of receipt of the complaint within five business days. We will give you an estimate of how long it may take us to deal with the matter and we will try to finalize the matter within 14 business days.
What action will we take in response to your complaint?
If we decide that your complaint is justified, we will then decide what action we should take in response. We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible.
Some of the things we might do include:
Some of the things we might do include:
- Take steps to rectify the problem or issue you have raised.
- Provide you with additional information or advice so you can understand what happened or how we have dealt with it
- Take steps to change our policies or procedures if your complaint identifies a problem in the way we are doing things.
What if you’re still unhappy?
Sometimes it will not be possible to resolve a complaint to everyone’s satisfaction, and you might want to escalate the matter to the QLD Office Of Fair Trading.
The QLD Office Of Fair Trading can deal with enquiries and complaints about real estate agents and offers information, advice, and dispute resolution services on real estate issues.
You can telephone the QLD Office Fair Trading on 137468 weekdays to discuss your complaint.
The QLD Office Of Fair Trading can deal with enquiries and complaints about real estate agents and offers information, advice, and dispute resolution services on real estate issues.
You can telephone the QLD Office Fair Trading on 137468 weekdays to discuss your complaint.